Customer Success Manager

Matador Network is a dynamic global media company focused on travel and adventure. We are renowned for uncovering the world’s most captivating destinations and experiences and telling human-driven stories through articles and videos that are consumed by an audience of over 100M people/month. We believe travel is the ultimate force for good and our platform exists to inspire curiosity and encourage millions of people to explore more often and with an open mind.

As we’ve grown, we’ve expanded our scope to include podcasts, a social team who oversees 15M+ followers, a tech arm that runs the world’s #1 AI-powered travel agent (GuideGeek), and a 24+ person content studio that partners with many of the world’s biggest brands and destinations on custom video productions and branded entertainment.

At Matador, we envision a world where travel is a transformative experience that enables us to find the humanity in each other, everywhere. It has the power to connect, heal, and inspire us to plan new adventures that have a positive impact on the world.

Summary:
We are seeking an energetic and organized Freelance Customer Success Manager for the B2B side of GuideGeek, to work with our clients every step of the way – from sales to onboarding, to testing their AI, to implementation and promotion.

Key Responsibilities:

  • Be the primary point of contact for all of our AI clients across DMOs, airline, global hospitality, and consumer brands
  • Support in the sales and Q&A process alongside our sales team, as we educate new AI clients about the power of this new service
  • Assist our tech team with connecting GuideGeek’s AI platform to the client’s digital platform (no technical experience is required)
  • Track and project manage AI implementation, testing phase, and public launch for all clients
  • Build out detailed timelines to ensure we are helping our clients launch their AIs on time
  • Become the connective tissue between our clients, our engineering team, and our social/performance marketing teams

Required Skills:

  • Outstanding written communication skills in emails, direct and succinct in your communications
  • Native English speaker with flawless grammar
  • Highly self-motivated and ambitious, you like taking on big challenges and setting the bar high
  • Diligent and able to thrive in both solo and team settings
  • Outstanding presentation skills via Zoom and Teams
  • Organized, detail-oriented, adept at multitasking, and able to stay organized across hundreds of client contacts

Qualifications/Experience/Education:

  • Bachelor’s Degree or equivalent professional experience
  • Top notch written communication skills with a proven track record in successful sales and/or account management
  • Extensive experience in project management with dozens of simultaneous clients

Nuts and Bolts:

  • Independent contractor
  • Part-time position (about 20 hours/week)
  • 100% remote – work from anywhere in the world (candidates must be based in a North American time zone)
  • Competitive base salary paid monthly. Compensation is a set hourly rate and is based on experience

How to Apply:
To apply, please submit your resume, compensation expectations, and cover letter highlighting your qualifications and enthusiasm for this role to [email protected]. Please put Customer Success Manager in the subject​ line.

Our mission:
We aim to empower a diverse generation of modern adventurers to share their stories and travel fearlessly.

Diversity at Matador:
Beyond our passion for travel, Matador values diversity, equity, and inclusion and is actively working to spread these values through the travel industry. We are committed to hiring a diverse workforce to elevate and empower a wide array of viewpoints; candidates for this position should fully embrace this mission.